Terms of Service
Last Updated July 14, 2026
1. Introduction
Welcome to Rooftops AI ("Service"), a product owned and operated by Mutter Voice, LLC, a Tennessee limited liability company doing business as Rooftops AI ("Company", "we", "us", or "our"). By using our Service, you agree to these Terms of Service ("Terms"). Please read these Terms carefully. They cover important information about your legal rights, remedies, and obligations.
2. Acceptance of Terms
By accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you must not use the Service.
3. Changes to Terms
We reserve the right to modify these Terms at any time. We will make reasonable efforts to notify you of any changes, but it is your responsibility to review these Terms regularly. Your continued use of the Service after changes have been posted signifies your acceptance of the updated Terms.
4. Account Registration and Security
You must register for an account to use certain features of the Service. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your password and agree to accept responsibility for any activities or actions under your account. Notify us immediately if you suspect unauthorized use of your account.
5. License and Access
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your own personal or business purposes.
6. Use Restrictions
You may not:
- Reverse engineer, decompile, disassemble, or attempt to discover the source code of our Service.
- Use the Service for any illegal or unauthorized purpose.
- Use the Service in a way that violates any laws in your jurisdiction.
- Resell, scrape, bulk-export, or systematically copy the Service or its data, or access the Service by automated means outside its intended interfaces.
7. User Content
You are solely responsible for all data, text, photos, and other content ("User Content") that you upload or submit via the Service — including property addresses, roof photos, Shingle ID uploads, notes, documents, and comments. You grant us a worldwide, irrevocable, and royalty-free license to use, display, and distribute your User Content in connection with the Service, including processing it with third-party AI providers to generate output and, for content you contribute to community features (such as Shingle ID photos, votes, and comments), displaying it to other users. You are responsible for ensuring you have the right to upload your User Content, including photos taken at properties.
8. Privacy Policy
Your use of the Service is governed by our Privacy Policy, which can be found at rooftops.ai/privacy.
9. Payments and Renewals
You agree to pay all fees associated with your use of the Service. Except as described in Section 20 (Refunds), all fees are non-refundable and non-transferable. We may change the fees at any time as described in Section 19.
10. Termination
We may terminate your access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to us, the Service, other users, or third parties, or for any other reason.
11. Disclaimers
The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
12. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
13. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws rules.
14. Contact Us
For any questions or concerns regarding these Terms, please contact us at team@rooftops.ai.
15. Sensitive Use Guidelines
The following actions and types of content are explicitly not allowed on our Service:
15.1 Unlawful Behavior
Any form of activity that violates local, state, or federal laws is strictly forbidden.
15.2 Content Harmful to Minors
We strictly prohibit any content that endangers or exploits children. We will report any violations to the proper authorities.
15.3 Discrimination and Harassment
- Content that encourages hate speech, discrimination, or harassment based on individual characteristics such as race, gender, or religion.
- Content that promotes intimidation or bullying.
15.4 Cyber Threats and Malicious Software
Any attempts to create or disseminate software that could harm, intrude, or otherwise disrupt another user's computer or the Service are not allowed.
15.5 Hazardous Activities
Activities that include, but are not limited to:
- Development of weaponry
- Conducting warfare simulations
- Operating or managing vital systems in sectors like energy, water, and transportation
15.6 Financially Risky Conduct
Activities that include, but are not limited to:
- Pyramid schemes
- Betting or gaming for money
- Short-term high-interest loans
- Automated assessments that determine eligibility for financial services, employment, or public assistance
15.7 Deceptive Practices
Activities that include, but are not limited to:
- Fraudulent schemes
- Fake endorsements or reviews
- Spreading false information
- Email spamming
15.8 Explicit and Adult Material
We prohibit content aimed at sexual stimulation, erotic communication, and pornography.
15.9 Political Campaigning
Activities like:
- Mass production of political campaign content
- Targeting specific demographic groups with personalized political messages
- Developing tools aimed at political lobbying or campaigning
15.10 Privacy Breach
Activities that include, but are not limited to:
- Non-consensual tracking of individuals
- Non-permitted facial recognition
- Discriminatory profiling based on personal attributes
- Unauthorized gathering or sharing of sensitive personal data
15.11 Unlicensed Professional Advice
- Providing unauthorized legal counsel
- Giving specialized financial advice without proper qualification
- Offering medical advice or diagnoses
15.12 Government Decision-Making in High-Stake Scenarios
Including but not limited to:
- Enforcement activities related to criminal justice
- Decisions affecting immigration or asylum status
16. Intellectual Property of Generated Content
The content generated by Rooftops AI ("Generated Content") remains the intellectual property of Mutter Voice, LLC. However, we grant you a non-exclusive, non-transferable, revocable license to use the Generated Content solely for your own personal or business purposes, in accordance with these Terms of Service.
17. Subscriptions
17.1 Billing Cycle
Some features of Rooftops AI are available on a subscription basis ("Subscription(s)"), including individual plans and per-seat team plans. Subscriptions are billed in advance on a recurring, periodic basis ("Billing Cycle"). The Billing Cycle is either monthly or annually, based on the subscription plan you select.
17.2 Renewal
Unless canceled by you or Rooftops AI, your Subscription will automatically renew at the end of each Billing Cycle. You may cancel your Subscription renewal via your online account management page or by contacting our customer support team.
17.3 Payment Information
A valid payment method, such as a credit card (or other method allowed via Stripe), is required for Subscription payments. You must provide accurate and complete billing information, including your full name, address, state, zip code, and valid payment method information. By providing such information, you authorize Rooftops AI to charge all Subscription fees to your chosen payment method.
17.4 Failed Payment
If your payment fails, our processor, Stripe, will make multiple attempts to successfully process payment for your subscription. If automatic billing fails, Rooftops AI will issue an electronic invoice requiring you to manually fulfill the payment within a specified due date.
18. Free Trial
18.1 Eligibility
Rooftops AI may offer a Free Trial Subscription for a limited period ("Free Trial").
18.2 Billing Information
You may need to provide billing information to start the Free Trial. You will not be charged until the Free Trial expires.
18.3 End of Free Trial
Unless canceled, your Subscription will automatically begin when the Free Trial expires, and you will be charged the applicable Subscription fees.
18.4 Modification or Cancellation
Rooftops AI reserves the right to modify or cancel the Free Trial at any time without notice.
19. Fee Changes
19.1 Modification
Rooftops AI may change Subscription fees at any time, effective at the end of your current Billing Cycle.
19.2 Continued Use
Continued use of Rooftops AI after a fee change takes effect constitutes your agreement to the new Subscription fee.
20. Refunds
Refunds are available for subscriptions within one day (24 hours) of the initial payment date and time.
21. Beta Customers
21.1 Definition
"Beta Customers" refers to users who have been granted access to the Service (or specific pre-release features) for a limited time at no cost for the purpose of testing and providing feedback. Beta Customers may receive coupon codes to access the Service at no charge during the beta period.
21.2 Duration
The beta period for Beta Customers is for a limited time, typically lasting for 3 months, unless otherwise specified by Rooftops AI. The beta period may be extended or shortened at the sole discretion of Rooftops AI.
21.3 Limited Features
Access to certain features of the Service may be limited or restricted during the beta period. These limitations will be communicated to Beta Customers when they gain access to the Service or as the limitations occur.
21.4 Feedback Requirement
Participation as a Beta Customer is contingent upon providing timely feedback about the Service when requested by Rooftops AI. This feedback may include, but is not limited to, reporting bugs, suggesting improvements, and participating in surveys or focus groups.
21.5 Termination
At the end of the beta period, Beta Customers may lose access to the Service or be transitioned to a paid plan. Rooftops AI reserves the right to terminate a Beta Customer's access to the Service at any time for any reason, including but not limited to failure to provide required feedback.
21.6 No Warranty
The Service is provided to Beta Customers on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
21.7 Liability Limitations
To the fullest extent permitted by applicable law, Rooftops AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, incurred directly or indirectly by Beta Customers.
22. Business Transfers and Company Restructuring
22.1 Assignment and Transfer
You acknowledge and agree that the Service, including all associated intellectual property and customer agreements, may be sold, transferred, or assigned to another entity as part of a merger, acquisition, sale of assets, consolidation, restructuring, or any other change in control of Mutter Voice, LLC or its assets.
22.2 Continuity of Service
In such transactions, Rooftops AI will make reasonable efforts to ensure that the entity to which we transfer our assets will use the personal information you have provided to us in a manner that is consistent with our Privacy Policy and these Terms.
22.3 User Rights and Obligations
Upon transfer, the new entity will assume the rights and obligations as described in these Terms, and you agree to continue to be bound by these Terms as they may be modified by the new entity. Your rights under these Terms will not be reduced without your consent.
22.4 Data Handling
The handling of user data in the event of a business transfer will be subject to the Privacy Policy in effect at the time of the transfer.
22.5 Liability
In the event that Rooftops AI or its assets are acquired by or merged with a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign the information that we have collected as part of that merger, acquisition, sale, or other change of control.
22.6 Governing Law
All transfers of business, including those that might occur in the event of a sale or restructuring, will be governed by the laws of the State of Tennessee, without regard to its conflict of laws principles.
22.7 Contact and Inquiries
For any questions or concerns regarding a business transfer, please reach out to team@rooftops.ai.
23. Fair Usage Policy
23.1 Usage Limits
Report generation, AI chat, and other metered features are subject to the monthly limits of your subscription plan as published on our pricing page, applied per account or per paid seat for team plans. This Fair Usage Policy exists to prevent abuse and ensure the sustainability of our services. Additional seats or higher-tier plans are available for higher-volume needs.
23.2 Monitoring and Enforcement
We actively monitor the usage of our services to identify and manage excessive use. If we detect usage that exceeds the normal range by a significant margin, we may apply restrictions to your account. These restrictions could include temporary suspension of report generation capabilities or conversion to a custom plan that better suits high-volume needs.
23.3 Consequences of Excessive Use
Users who consistently exceed our Fair Usage Policy may be subject to additional charges or modification of their service plan. We will provide notifications in advance to discuss potential solutions before any changes are made.
23.4 Adjustments to Policy
Rooftops AI reserves the right to modify the Fair Usage Policy at any time to better reflect operational needs and fairness towards all users. Such modifications will be communicated through updates to these Terms of Service.
24. AI-Generated Estimates and Verification
Much of the Service's output — including roof measurements, areas, pitches, facet counts, material and shingle identifications, condition assessments, cost estimates, and storm-impact summaries — is generated by artificial intelligence from satellite imagery, photos, and third-party data. AI output is an estimate, may be inaccurate or incomplete, and is provided for informational purposes only.
You must independently verify measurements, product identifications, and estimates (including by on-site inspection) before relying on them for bids, contracts, material orders, insurance claims, or any other business or legal purpose. The Service does not provide legal, insurance, or professional advice, and nothing in the Service creates any warranty about a roof, property, product match, or claim outcome. You assume full responsibility for decisions made using the Service.
25. Team Plans and Seats
Team Subscriptions are billed per seat to the team owner's payment method. The team owner manages seats, invitations, and billing for all team members; removing a member frees their seat but does not reduce the billed seat count unless the subscription quantity is changed. Team owners and administrators can view team members' work activity within the Service (such as reports generated and canvassing metrics). Seats are for individual named users and may not be shared.
26. Third-Party Data and Services
The Service incorporates data and functionality from third parties, including Google Maps and Google Solar imagery and measurements, National Weather Service and NOAA storm reports, and payment processing by Stripe. Third-party data is provided "as is"; we do not control and are not responsible for its accuracy or availability. Manufacturer names, product lines, and color names referenced in the Service are trademarks of their respective owners; Rooftops AI is not affiliated with or endorsed by any shingle manufacturer.